Complaints management process for Swinto
To create a positive relationship during each of your interactions with us, Swinto aims at addressing any dissatisfaction, request, or complaint. We make sure that each of your requests and complaints are handled in a professional manner and within the foreseen deadlines to provide a suitable and fair solution for you. Through a fair complaint management process, we aim to improve the services and products provided to you.
If we have failed to meet your expectations or if you have a reason to address a complaint to us, please contact us. We value each request and take your comments and complaints seriously.
Complaints and requests can be submitted through:
For Swiss clients:
For Kosova clients:
During the process of submitting claims or complaints, please provide the following information in order for us to address your issue.
For any complaint addressed, you will receive confirmation on the contact number or through the Swinto app.
We will try to process your complaint as soon as possible, but please be aware that the duration of the complaint handling can take up to 15 working days, depending on the complexity of your claim. If your case requires more time, we will contact you to inform and notify you about the status of your claim or complaint.
In case you are not satisfied with the solution given to your complaint, you have the right to contact the Central Bank of Kosova and other competent authorities.