Frequently asked questions

FAQ's

Frequently asked questions

Step 1: Download the Swinto App from the App Store or Google Play Store

Step 2: Create an account with your personal details

Step 3: Complete the KYC questionnaire

Step 4: After verification you can start using all Swinto services.

Step 1: Click the Log In button.

Step 2: Enter your phone number

Step 3: Click the Don't remember? button.

Step 4: Enter your phone number

Step 5: Enter the OTP code you receive on your phone number

Step 6: Set new password

You can use Swinto for: National and international transfers within seconds, Payments for institutional services, Financial management, Payments with QR Code to our partners

To change your details you must contact Customer Service at the following phone number: 0800 500 55

Yes, Swinto is a secure platform, as it uses advanced encryption technologies to protect user data. Also, as a non-banking financial institution licensed by the Central Bank of Kosovo (CBK), it operates according to financial security rules and standards.

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