{"id":524,"date":"2023-11-16T09:44:47","date_gmt":"2023-11-16T09:44:47","guid":{"rendered":"https:\/\/shtheme.com\/demosd\/teeno\/?page_id=524"},"modified":"2025-06-17T13:53:31","modified_gmt":"2025-06-17T12:53:31","slug":"ankesa","status":"publish","type":"page","link":"https:\/\/swinto.com\/en\/ankesa\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"524\" class=\"elementor elementor-524\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-166ce06 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"166ce06\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a62d591\" data-id=\"a62d591\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-644a310 elementor-align-left elementor-widget elementor-widget-bdevs-title-widget\" data-id=\"644a310\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdevs-title-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"page-title-area pb-100 bg-light bg-img\" data-bg-image=\"http:\/\/swinto.com\/wp-content\/uploads\/2025\/06\/BG-WHITE-2.png\" style=\"background: url(http:\/\/swinto.com\/wp-content\/uploads\/2025\/06\/BG-WHITE-2.png);\">\n    <div class=\"container\">\n        <div class=\"content text-center\">\n            <h2>Ankesa<\/h2>\n            <nav aria-label=\"breadcrumb\">\n                <ol class=\"breadcrumb\">\n                    <li class=\"breadcrumb-item\"><a href=\"http:\/\/swinto.com\">Ballina<\/a><\/li>\n                    <li class=\"breadcrumb-item active\" aria-current=\"page\">Ankesa<\/li>\n                <\/ol>\n            <\/nav>\n        <\/div>\n    <\/div>\n    <!-- Bg colors -->\n    <svg class=\"mw-100 bg bg-1\" data-src=\"\" data-unique-ids=\"disabled\"\n        data-cache=\"disabled\"><\/svg>\n    <svg class=\"mw-100 bg bg-2\" data-src=\"\" data-unique-ids=\"disabled\"\n        data-cache=\"disabled\"><\/svg>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-c9edfa8 e-flex e-con-boxed e-con e-parent\" data-id=\"c9edfa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab7eda7 elementor-widget elementor-widget-wpforms\" data-id=\"ab7eda7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-ab7eda7\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-ab7eda7 {\n\t\t\t\t--wpforms-button-background-color: #289FAA;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1508\"><form id=\"wpforms-form-1508\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1508\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/524\" data-token=\"4654d02ad2576afd212dbfe6fed8fa61\" data-token-time=\"1776377121\"><div class=\"wpforms-head-container\"><div class=\"wpforms-title\">Ankesa<\/div><\/div><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1508-field_6-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-1508-field_6\">Emri dhe Mbiemri <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1508-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-1508-field_6-error\" required><\/div><div id=\"wpforms-1508-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-1508-field_7\">Emaili <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1508-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1508-field_7-error\" required><\/div>\t\t<div id=\"wpforms-1508-field_1-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"1\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-1508-field_1\" >Emri Mbiemri Mesazhi<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-1508-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-1508-field_8-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-1508-field_8\">Mesazhi <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1508-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-1508-field_8-error\" required><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-1508-field_1-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-1508-field_1-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-1508-field_1-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1508\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/pages\/524\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1508\" class=\"wpforms-submit\" data-alt-text=\"Duke u d\u00ebrguar...\" data-submit-text=\"D\u00ebrgo\" aria-live=\"assertive\" value=\"wpforms-submit\">D\u00ebrgo<\/button><img decoding=\"async\" src=\"https:\/\/swinto.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39f7ae0 e-flex e-con-boxed e-con e-parent\" data-id=\"39f7ae0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07657b0 e-transform elementor-align-left elementor-widget elementor-widget-bdevs-terms-widget\" data-id=\"07657b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"bdevs-terms-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"terms-condition-area pt-100 pb-70\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-9 col-md-12 m-auto\">\r\n            \t\t                <div class=\"item-single radius-md mb-30\" data-aos=\"fade-up\">\r\n\t                    <h4>Menaxhimi i Ankesave <\/h4>\n<p>\n  Swinto i kushton r\u00ebnd\u00ebsi t\u00eb ve\u00e7ant\u00eb komunikimit me klient\u00ebt n\u00eb \u00e7do form\u00eb dhe kanal n\u00eb m\u00ebnyr\u00eb q\u00eb t\u00eb ofroj\u00eb sh\u00ebrbimin m\u00eb t\u00eb mir\u00eb t\u00eb mundsh\u00ebm dhe t\u00eb krijoj\u00eb p\u00ebrvoj\u00eb pozitive p\u00ebr klient\u00ebt. Ne sigurohemi q\u00eb \u00e7do pak\u00ebnaq\u00ebsi apo ankes\u00eb n\u00eb adres\u00eb t\u00eb Swinto respektivisht sh\u00ebrbimeve t\u00eb ofruara nga Swinto t\u00eb trajtohet n\u00eb m\u00ebnyr\u00eb t\u00eb drejt\u00eb dhe profesionale brenda afateve t\u00eb parapara me ligj. \n<\/p>\t                <\/div>\r\n\t            \t                <div class=\"item-single radius-md mb-30\" data-aos=\"fade-up\">\r\n\t                    <h4>Si t\u00eb paraqitni nj\u00eb ankes\u00eb?<\/h4>\n<p>\nParashtrimi i ankes\u00ebs tuaj mund t\u00eb b\u00ebhet n\u00eb cilindo gjuh\u00eb zyrtare n\u00eb Kosov\u00eb p\u00ebrmes k\u00ebtyre kanaleve t\u00eb komunikimit:\n<\/p>\n<p>\nKontaktoni Qendr\u00ebn e Kontaktit t\u00eb Swinto n\u00eb 0800 500 55 | +383 48 999 945<\/p>\n<p>\nD\u00ebrgoni email n\u00eb info@swinto.com\n<\/p>\n<p>Kontaktoni p\u00ebrmes chat-it t\u00eb integruar n\u00eb aplikacionin Swinto\n<\/p>\n<p>\nD\u00ebrgoni ankes\u00ebn n\u00eb: Swinto Kosova rr. Pashko Vasa nr.5 Prishtin\u00eb Kosov\u00eb<\/p>\n\t                <\/div>\r\n\t            \t                <div class=\"item-single radius-md mb-30\" data-aos=\"fade-up\">\r\n\t                    <h4>Ju lutemi q\u00eb ankesa t\u00eb p\u00ebrfshij\u00eb:<\/h4>\n<p>\nP\u00ebrshkrim t\u00eb qart\u00eb t\u00eb ankes\u00ebs<\/p>\n<p>\nDat\u00eb t\u00eb sakt\u00eb t\u00eb paraqitjes s\u00eb problemit n\u00eb lidhje me Swinto respektivisht me sh\u00ebrbimet e Swinto<p>\n<p>\nDokumente mb\u00ebshtet\u00ebse t\u00eb problemit t\u00eb paraqitur p.sh. screenshots<\/p>\n<p>\nN\u00eb rast t\u00eb komunikimit me email ankesa t\u00eb p\u00ebrmbaj\u00eb emailin regjistrues t\u00eb llogaris\u00eb tuaj n\u00eb Swinto<\/p>\t                <\/div>\r\n\t            \t                <div class=\"item-single radius-md mb-30\" data-aos=\"fade-up\">\r\n\t                    <h4>Sa zgjat trajtimi i ankes\u00ebs?<\/h4>\n<p>\nN\u00eb momentin e pranimit t\u00eb ankes\u00ebs, Swinto do t\u00eb konfirmoj\u00eb pranimin e ankes\u00ebs n\u00eb t\u00eb nj\u00ebjtin kanal t\u00eb komunikimit si\u00e7 \u00ebsht\u00eb dor\u00ebzuar ankesa. Ne synojm\u00eb t\u00eb zgjidhim ankes\u00ebn n\u00eb m\u00ebnyr\u00eb sa m\u00eb t\u00eb shpejt\u00eb dhe t\u00eb drejt\u00eb brenda pes\u00ebmb\u00ebdhjet\u00eb (15) dit\u00ebve t\u00eb pun\u00ebs nga data e paraqitjes s\u00eb ankes\u00ebs. N\u00eb rast t\u00eb kompleksitetit t\u00eb problemit t\u00eb paraqitur, Swinto do t\u00eb ju mbaj\u00eb t\u00eb informuar gjat\u00eb gjith\u00eb procesit t\u00eb trajtimit t\u00eb ankes\u00ebs.<\/p>\n<p>\nN\u00ebse pas trajtimit t\u00eb ankes\u00ebs ju nuk jeni t\u00eb k\u00ebnaqur me zgjidhjen e ofruar nga Swinto, ju mund t\u00eb parashtroni ankes\u00eb tek autoritetet n\u00eb vijim:<\/p>\n<p>\nBanka Qendrore e Republik\u00ebs s\u00eb Kosov\u00ebs<\/p>\n<p>\nEmail: ankesat@bqk-kos.org<\/p>\n<p>\nAdresa: rr. Garibaldi Prishtin\u00eb Kosov\u00eb<\/p>\n<p>\nAutoritete tjera publike p\u00ebr zgjidhje t\u00eb konteksteve\/ankesave<\/p>\n<p>\nT\u00eb dor\u00ebzoni padi n\u00eb gjykat\u00eb<\/p>\n\t                <\/div>\r\n\t                        <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ankesa Ballina Ankesa AnkesaPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Emri dhe Mbiemri *Emaili *Mesazhi * D\u00ebrgo Menaxhimi i Ankesave Swinto i kushton r\u00ebnd\u00ebsi t\u00eb ve\u00e7ant\u00eb komunikimit me klient\u00ebt n\u00eb \u00e7do form\u00eb dhe kanal n\u00eb m\u00ebnyr\u00eb q\u00eb t\u00eb ofroj\u00eb sh\u00ebrbimin m\u00eb t\u00eb mir\u00eb t\u00eb [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1357,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/home-template.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-524","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/pages\/524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/comments?post=524"}],"version-history":[{"count":33,"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/pages\/524\/revisions"}],"predecessor-version":[{"id":2158,"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/pages\/524\/revisions\/2158"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/media\/1357"}],"wp:attachment":[{"href":"https:\/\/swinto.com\/en\/wp-json\/wp\/v2\/media?parent=524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}